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Brian’s Story

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CHC funding

‘I got cash back after flawed tests’

Brian Marshall is waiting for a cheque for more than £40,000 after his father was wrongly charged for care home fees.

Brian, 62, from Surrey, says:

“I don’t like to take money out of the health service but I feel strongly that my dad, who has now passed away, was hard done by and didn’t get his entitlement.“My dad left school at 15, joined the Army at 16 and worked hard, paying his taxes, all his life. Then he got dementia.

“We tried to care for him as a family but he was just too ill and we had to put him into a home. He had done the right thing and saved and bought his own home, so we had to pay for it – £700 a week. He was initially assessed in hospital when he wasn’t so ill but he never got re-assessed, despite the fact he quickly deteriorated.

“For the first two weeks in the home, he could get out of bed and eat but after that he never got out of bed again.

It has taken us a couple of years to sort this out but it has now been agreed he should have been reassessed.

What worries me, looking away from Dad, is that other people going forward could be struggling to find the money needed to pay their way when they are entitled to help. We really need a fairer, more transparent system that doesn’t penalise the mass of hard workers who have always paid their way and saved up.

The costs for care are so high and that needs to be looked at. You don’t need any more worry about how to come up with the money at a time when you are trying to cope with the emotion and distress of trying to get the best care possible for loved ones. This needs sorting out and I’m glad Farley Dwek is on my side and helping through the process.”

Jonathan Dwek of Farley Dwek who is representing Mr Marshall, said:

“This is a national disgrace and if the Government is to avoid being accused of a cover up, it has to give the NHS the resources it needs to communicate this policy effectively.

We estimate there are millions of pounds on standby for the relatives of victims but we believe local CCG’s are quietly satisfied at the relatively slow take-up, thanks to a strategy of trying to keep the issue low profile.

Families with a relative who was rejected for funding on financial eligibility alone should definitely challenge the decision immediately and seek advice from Farley Dwek.”

We felt more confident going into the review process with Farley Dwek on our side. After they attended the assessment meeting with us we secured the funding and we continue to save on the astronomical care home fees that we might otherwise have had to pay.

Edward Battersby

I cannot recommend FARLEY DWEK enough should you find yourself in this unfortunate situation. They ring you when they say they will, they write to you with updates and keep you informed all the way. I'd like to especially thank Ruth Pople and Jonathan Dwek who I regularly spoke to during the process.

Chris Gregg

We would thoroughly recommend Farley Dwek as an organisation and Debbie Payton in particular. We feel that all that she has achieved on behalf of my father is worth every penny and we believe we could not have got this outcome without her. We cannot thank Debbie enough.

Rachel W

Without Farley Dwek's encouragement and perseverance, I don’t think that I would have proceeded with the claim, nor would it have resulted in such a successful outcome without their professional input at every stage. Their attention to detail, care and support throughout this process has been exemplary.

Ronald

If it wasn’t for Farley Dwek we would not have had the money paid back and as a family we’ll be eternally grateful for their knowledge, experience and professionalism in guiding us through the extremely complex world of care home fees and the NHS Continuing Healthcare Funding.

Geoffrey Matthews

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