Terms & Conditions

22. Legal Advice

The content of this Website is provided for information purposes only. It does not constitute legal advice and should not be relied on as such. Farley Dwek Solicitors Ltd make no representations or warranties as to the accuracy or completeness of the content of this Website. You acknowledge that any reliance on material found on this Website will be at your own risk and you are requested to contact one of our solicitors should legal advice be required.

23. Relationship with Care To Be Different

Please be aware that the two Directors of Farley Dwek Solicitors Ltd are also Directors and owners of the company that owns the website caretobedifferent.co.uk (CTBD). Farley Dwek therefore has a financial interest in CTBD. However, CTBD is a separate business to Farley Dwek. As CTBD does not provide legal services, it is not regulated by the Solicitors Regulation Authority (as we are).

24. Contact Details

Farley Dwek Solicitors Ltd is a limited liability company registered in England and Wales (no: 07409694) whose Registered Office address is 1st Floor, 1 Universal Square, Devonshire Street North, Manchester, M12 6 JH. Directors: J.V. Dwek & A.S. Farley. This company is Authorised and Regulated by the Solicitors Regulation Authority (SRA No. 551810). VAT no: 907368017. The SRA’s Rules can be found here SRA Standards and Regulations (2019).

You can contact us by the contact form on our contact page or phone 0161 272 5222.

Farley Dwek Solicitors Ltd has PII cover up to £3m with Endurance Worldwide Insurance Ltd. For details contact Andrew Farley.

Our service is provided by solicitors of England and Wales and authorised and regulated by the Solicitor’s Regulation Authority (SRA). The Authority’s rules can be accessed via their website – http://www.sra.org.uk.

This Company is not authorised by the Financial Conduct Authority (FCA). However, we are included on the register maintained by the FCA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of legal expenses insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by The Solicitors Regulation Authority. This Company is entered into the Financial Conduct Authority Register, registered number LS551810. The register can be accessed via the Financial Conduct Authority website at: https://www.fca.org.uk or https://www.fca.org.uk/firms/financial-services-register.

The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society and the Legal Complaints Service is the independent complaints handling body of the Law Society.

If you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service may be found at https://ec.europa.eu/odr. Our email address is enquiries@farleydwek.com

25. Complaint Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case directly to discuss your concerns and we will do our best to resolve any issues at this stage for you.

If, however, you were unable to resolve your concerns and would like to make a formal complaint, you must do so in writing. We have a formal written complaints procedure so that any complaint can be handled promptly and fairly. A copy of our Complaints procedure can be provided to you upon request. Please contact andrew.farley@farleydwek.com. Making a complaint will not affect how we handle your case.

For further information about our Complaints procedure, visit our Complaints page.